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Paratransit Transportation

Since the passage of the Americans with Disabilities Act in 1990, BRTA’s fleet includes ambulatory van and chair cars for ADA-eligible passenger services.

The vehicles provide point of origin to final destination services (curb to curb). These services are provided with special consideration given to the convenience of the passage at no extra charge. Paratransit transportation services are available to take people where they need to go—to medical appointments, shopping, work, and school.

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A person’s eligibility for public transportation paratransit services will be determined by their mobility and functional ability to access to navigate the fixed route service. There are two types of eligibility granted:

  1. Unconditional: Granted to a person whose mobility prevents them from using the bus service for any trips.
  2. Conditional: Granted to a person who can use buses under certain circumstances, but who requires paratransit service under certain conditions, perhaps weather conditions or barriers to a particular trip or bus.


To enable the BRTA to accurately determine your eligibility for paratransit services, please fill out the application as completely and thoroughly as possible. Your signature is required on page 6 and 7. The questions help determine the specific limitations you have in using our bus service. They also help determine when and under what circumstances you can use the bus or when paratransit service is required.

The BRTA also provides a large print, fillable form PDF version of the Paratransit Application. You can type your information into the form, save on your computer, print out, and sign the application. Your medical professional will still need to complete and sign their portion of the application before submitting to the BRTA for review.

After downloading, printing, completing, and signing the application, please mail it to BRTA.

Berkshire Regional Transit Authority
1 Columbus Avenue Suite 201
Pittsfield, MA 01201

If any sections are unanswered, the form will be returned to you for completion.

Information that you provide in the application will be kept strictly confidential. The BRTA reserves the right to verify the information reported on the application by contacting persons noted on the form.

If have questions, please contact our office at:

  • (413) 499-2782 option 4
  • (800) 292-2782 Toll free

A determination of your eligibility will be made by the BRTA within 21 days of receipt of your completed application. The BRTA will notify you in writing of the decision about your eligibility for paratransit service.

If it is determined that you are able to use the bus service and consequently are not eligible for paratransit service, the BRTA will explain the reason for the determination. An opportunity to appeal a BRTA decision will be available, per the BRTA ADA plan; the appeal process will be described in detail in the denial letter.

If your application is approved, you will be given information on the process to receive your photo identification card and the appropriate service(s) you are eligible for. If your mobility impairment is considered temporary, you will be granted TEMPORARY eligibility, which may be renewed if necessary. Non-temporary eligibility will be reassessed periodically by the BRTA.

Ticket Information and Rates

ADA Tickets

  • Beige ADA ticket: $2.50 each. Used for both the Local in-town $2.50 fare and Systemwide in-town $7.50 fare.
  • Green ADA ticket: $3.50 each. Used for the Local adjoining fare of $3.50.
  • Salmon ADA ticket: $9.00 each. Used for the Systemwide maximum fare of $9.00.

All ADA tickets are used on the paratransit vehicles for origin to destination service within the BRTA fixed route service area and/or hours of service.

Non-ADA Base Ticket

Yellow Non-ADA Base Ticket: $7.50 each.

This ticket can be used on the paratransit vehicles for origin to destination service outside the BRTA fixed route service area and/or hours of service or door-to-door service for convenience rather than necessity. Every pickup would require a $7.50 Yellow Non-ADA Base Ticket.

Drivers can escort passengers to and from the front door of the primary building upon arrival at both the origin and destination. The driver would not cross thresholds into interior areas of doctors’ offices, homes, or apartments. Should individuals require this additional assistance, a PCA, companion, friend, or family member should accompany the passenger as the driver will not provide this additional assistance.

Non-ADA Additional Ticket

Pink Non-ADA Additional Ticket: $2.50. Always accompanies a yellow base ticket.

This ticket would be used for each additional town(s) of travel that are outside the pickup town. For example, if someone is traveling from Pittsfield to Lee, the driver must receive 1 yellow ticket and two pink tickets.

Reduced Fare Bus

Reduced fares for bus service are available through the BRTA in accordance with Federal regulations which require that public transportation be provided at one-half the base cash rate during non-peak hours to persons who are elderly or possess a valid Medicare card. The BRTA permits persons who are 60 years of age or older, possess a valid Medicare card, and persons who have been determined mobility impaired to ride for one-half fare at all times. In accordance with a Massachusetts interagency agreement, the BRTA will issue a “Transportation Access Pass” to persons who have been determined eligible by the Federal standard: “any individual who by reason of illness, injury, age, congenital malfunction, or other permanent or temporary incapacity or disability, including a person who is wheelchair bound or has semi ambulatory capabilities, is unable without special facilities or special planning or design to utilize public transportation facilities and services effectively.”

Service Concerns

Should you wish to file a complaint regarding your recent paratransit trip or offer suggestions on how to improve BRTA’s paratransit services, please complete the complaint form below and send to the BRTA at Or, contact the BRTA at 413-499-2782, extension 3.

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