Paratransit Operator Change

As of July 1, 2016 the operator for BRTA’s paratransit program has changed. Customers using the familiar purple and white vehicles will now call 499-2782 extension 3, to schedule their next ride. For a copy of the informational brochure, click the button below to download a PDF of the brochure.

Paratransit Management of Berkshire (PMB), a subsidiary of First Transit, is the company succeeding County Ambulance for both ADA and premium transportation. The PMB call center is open Monday through Saturday from 8 AM until 5 PM. There is a voice messaging system to allow customers the option to leave a detailed message regarding their trip when all the call center staff are busy or when the office is closed. Premium ticket users can inquire about their scheduled vehicle location until 9 PM.

The paratransit program will operate in a similar fashion where eligible customers can schedule their transportation needs. A purple and white vehicle will provide a shared ride to or from their desired destination. Fares for the paratransit program remain the same under the new operator PMB.

For additional information regarding BRTA’s paratransit program, please contact the BRTA at 499-2782.