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Human Service Transportation/MassHealth Brokerage

The BRTA is one of six Regional Transit Authorities in Massachusetts that broker transportation for consumers of six state agencies; the Department of Medical Assistance (known as MassHealth, DMA or Medicaid), the Department of Public Health (DPH), the Department of Developmental Services (DDS), Massachusetts Rehabilitation Commission (MRC), Department of Mental Health (DMH), and Massachusetts Commission for the Blind (MCB). The BRTA provides this service for the thirty-two cities and towns in the Berkshires, under a contract with the Human Service Transportation (HST) Office in Boston. The BRTA has contracts with eight area service providers and schedules trips with them for DMA consumers. Trips for DPH-EI, DDS, MRC, DMH, and MCB consumers are also provided under contract and scheduled in coordination with their respective state agencies.

The BRTA commenced brokerage operations in July 2001 following a successful proposal submittal. During our first year we brokered approximately 80,000 trips. Today there are approximately 327,041 trips annually brokered for all six agencies. The BRTA was again successful in our proposal to continue brokerage operations under a new five-year contract with the HST Office beginning effective July 1, 2015.

Six full time staff members work in our brokerage and provide service to customers during normal business hours. In addition to trip scheduling work, brokerage responsibilities include site inspections of vehicles and drivers, attendance at regional and state-wide meetings with HST and other brokers, oversight of service quality, auditing of vendor invoices, and billing to HST for reimbursement.

Mass Health/Medicaid Transportation

This program provides non-emergency Transportation to doctor appointments for MassHealth clients with Standard, CommonHealth, and Care Plus coverage who are unable to use public transportation (due to location or a disability).

Transportation is arranged through the BRTA after an approval from Mass health is received. Members work with their doctors to submit PT-1 forms (Prescription for Transportation) to the MassHealth office. The approval process takes three to five days from when MassHealth receives the form. A PT-1 form needs to be completed for EACH specific location that a client needs transportation to. Additional information and assistance is available by calling the MassHealth Customer Service Center (800) 841-2900 or visit the MassHealth web sites www.mass.gov/masshealth.

For Fiscal Year 2019, 4,431 Berkshire County MassHealth clients received 211,374 rides to necessary medical appointments in wheelchair vehicles, livery vehicles and taxi cabs.

DPH/ Early Intervention Transportation

Transportation services are provided for children up to age 3 with developmental difficulties attending any of the three Early Intervention Program sites within Berkshire County. For Fiscal Year 2019, 104 children received 4,231 rides. Anyone interested in this program may learn more by visiting www.mass.gov/dph/.

Department of Developmental Services Transportation

Transportation services are provided to the six DDS Day Habilitation Programs within the county and several job site locations. Arrangements are made by contacting the consumer’s DDS service coordinators or Day Hab Program Staff. For Fiscal Year 2019, 293 consumers received 107,551 rides, on 63 van routes providing transportation in wheelchair and passenger vans. Anyone interested in this program may learn more by visiting www.mass.gov/dds/.

MRC-Massachusetts Rehabilitation Commission

For Fiscal Year 2019, 3 consumers received 219 rides to MRC sponsored Educational and Work Programs. Anyone interested in this program may learn more by visiting www.mass.gov/mrc/.

Department of Mental Health

For Fiscal Year 2019, 20 consumers received 3,666 rides to DMH Pathways Programs. Anyone interested in this program may learn more by visiting www.mass.gov/dmh/.

Massachusetts Commission for the Blind

For Fiscal Year 2019, BRTA did not transport any MCB consumers. Anyone interested in this program may learn more by visiting www.mass.gov/mcb/.

HST Transportation Survey

Please click the link below to complete an online survey regarding your HST transportation. HST transportation survey link.

HST Transportation DMA Vendor Rates

The current quarterly rates charged by the current vendors performing transportation for the DMA program The current quarterly rates charged by the current vendors performing transportation for the DMA program are available here.

Vendors may submit updated pricing before July 1 that go into effect for August – October trips, before October 1 that go into effect for November – January trips, before January 1 that go into effect for February – April trips, and before April 1 that go into effect for May – July trips.

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